FAQ

  • Picture Frame Questions

    Are the frames shown in the ORIGINAL ARTWORK images included in the purchase? YES!

    Do the picture frames have a glass covering? Not always. The glass must be convex to not press against the pastels. If the frame has convex glass, the glass will be used and included in purchase (it will be noted, in the description of the item, if the frame has glass).

  • Do oil pastels ever dry?

    Oil pastels never fully dry; they do harden more and more over time. Once I complete a painting, I allow the piece to settle for 24-hours, and then I spray the painting with 3 coats of fixative. The fixative helps lock in the pastel, preventing dust & moisture from sticking to the painting.

  • Will my pet's fur stick to the oil pastels?

    No: While fur may land on paintings, the fur will never permanently stick! This is thanks to spray fixative applied to all of my works.

    Personally, I have 3 cats and 2 dogs; If I notice a piece of fur has landed on one of my paintings, I will simply blow a bit towards the surface of the painting, and the fur will simply blow away!

  • Do you ship internationally?

    Yes I do! If you do not see your country at the time of checkout, please reach out to me here to ask that your country be added. I will quote you shipping & then add your country to my shipping options.

    Please note that some countries may charge customs fees which the receiver will be required to pay. If the fee is not paid by the receiver, the order will be returned to me. Once I am in possession of the item(s), I will ask that you pay the additional shipping to have it re-shipped to you, or I will offer a full refund.

  • Any areas to avoid displaying your paintings?

    If concerned, I recommend avoiding areas that are in direct sunlight (across from a window that receives direct sunlight), as well as rooms that fluctuate in temperature/humidity (e.g. bathrooms, kitchens).

    Personally, I have an original oil pastel painting that is displayed in my bathroom (which has a shower). The painting has had no issues over the past 5 years!

  • Living in high humidity/unpredictable climates; will the paintings withstand such conditions?

    Yes! I am located in Southeast Michigan, and we are known for ALL types of weather (from strong winters, to hot/dry/humid summers). With that said, the fixative I spray apply to all of my works helps the oil pastels withstand all types of climates.

  • Returns/Exchanges/Cancellations

    Because JMW Design is a small business, once your order has been placed, no cancellations will be accepted under any circumstance. Before submitting your order, please double-check your order and all of your information to ensure your order is correct. If the destination address is incorrect, please reach out within 24-hours of placing your order, to ensure the adjustment is made before the items are shipped.

    Returns/exchanges are only accepted if items arrive damaged or incorrect. Returns are only accepted if they are requested within 14 calendar days after receiving your order. Images of damaged or incorrect items must be sent to JMW Design (design.jmw@gmail.com) before returns can be processed. (Be sure to include the order number in your message)

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